Customer Reviews

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S
Sharon &.I.M.
Answer to my prayers

I traveled with a Briggs & Riley bag for at least three decades, probably more, getting broken zippers fixed when the need arose. I brought it in two weeks ago for still another repair, fearing that the factory would throw up its hands and say, "No way." With the repair shipment ready to go, I decided to look around to see if I could find something remotely similar to the bag I loved. The last time I checked, B&R had nothing close. This time "my" bag, with a few tweaks, was sitting on the shelf, waiting for me to take it home, then on the road for years to come. Making the day absolutely perfect, I was promised that the faithful traveling companion I was abandoning would be patched up, then given to someone at a battered women's shelter or a homeless haven who needed it to start on a new life.

Thank you for providing me with a very happy holiday.

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Irv's performed a top-quality repair on an in-warranty soft suitcase with no fuss. Excellent service will definitely use again.

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Exceptional experience which included a personal call regarding stock of a low inventory item.

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